1 Simple Affordable Plan
As low as $12.99 per user per month
Managed dedicated hosted phone system
End User Support
Change Management
Unlimited domestic calling
Multi-level Auto Attendant
Voicemail to email with transcription
Call forwarding
Caller ID
Extension dialing
Call screening and blocking
On-demand call recording
Shared lines
Call Delegation
Call logs
Call transfer
Call Park
Call monitoring (monitor, whisper, barge, takeover)
Intercom
Paging
Presence across multiple devices
Corporate Directory
Cloud contact syncing
Custom answering and call routing rules
Visual call handling
IVR
Missed-call notifications
Advanced Call Reporting
Call Queuing
Auto after-hour rollover messaging
Easily connect multiple offices
Hunt Group
Ring Group
Callback option
Business SMS texting
Receptionist views
Drag to transfer
Live transfer between mobile & desk phone
Video Conferencing up 250 participants
Call Reporting
Administration / management portal
End-user management portal
Call Pop
Chat and File Sharing
Block SPAM calls
Custom onboarding & training
Dedicated account manager
Fax to Email
Share Screen
IVR
E911
Inter-office 3 - 4 digit dialing
Inter-office transfer
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Conference Bridge
Custom on hold music
Do not disturb mode
Live Call Analytics
Mobile softphone
Client softphone
Web softphone
IP desk phone integration
Voicemail forwarding
Caller ID
3 way calling
99.999% SLA uptime
Toll Free Number
Virtual extension forwarding
Contact Center
Call Whisper
Call Barging
Call Takeover
Call Recording
SIP Trunking
Integrations Options:
• Outlook
• Gmail
• Salesforce
• Hubspot
• Active Directory sync
• Microsoft Teams
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Fully Managed 3CX, Zero Hassle – Interlink designs, deploys, manages, monitors, and supports your entire 3CX phone system so your team never has to touch configuration, updates, or troubleshooting.
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Work From Anywhere Calling – Native mobile apps, desktop softphones, and browser-based calling let users stay connected from anywhere while keeping one professional business number.
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Advanced Call Control & Automation – Auto attendants, call routing, ring groups, queues, voicemail-to-email, call recording, and SMS from your business number ensure no call is missed.
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Enterprise-Grade Reliability & Security – Built-in redundancy, uptime monitoring, encrypted calls, and proactive issue resolution keep your phone system secure and always available.
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Lower Cost, More Features – Get powerful enterprise phone features at a fraction of the cost of RingCentral or 8×8, with predictable monthly pricing and white-glove support from real engineers.
Call Transcription with AI Summary
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Caller (Customer): Hi, I’m calling because my internet phone service has been dropping calls since yesterday.
Agent (Support): Thanks for calling—let me take a look. Can you tell me which location you’re calling from?
Caller: Our downtown office. It usually happens in the afternoon when call volume is high.
Agent: Got it. I’m seeing increased traffic during peak hours. We can adjust call routing and queue settings to prevent that.
Caller: That would be great. We’ve missed a few important customer calls.
Agent: I’ll make those changes today and monitor it live. You’ll also receive a follow-up report once it’s resolved.
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AI Summary: The caller reported intermittent dropped calls at the downtown office during peak hours. The agent identified increased call volume as the likely cause and confirmed adjustments to call routing and queue settings. The agent committed to monitoring the system and providing follow-up.
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Key Topics Identified
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Dropped calls
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Peak hour call volume
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Call routing and queues
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Follow-up monitoring
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Manager Value
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Fast review without listening to the full recording
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Clear understanding of the issue and resolution
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Searchable transcript for audits or training
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Conversation context available directly in the Admin Console
Key Benefits of AI Transcription​
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Scalable & Cost-Effective Transcription
3CX AI Transcription scales seamlessly with your license. PRO licenses include voicemail transcription, while ENT licenses unlock full call AI transcription—no third-party add-ons, external APIs, or per-minute fees required.
Boost Team Efficiency
Instant call transcripts allow teams to search conversations by keyword, quickly review key points, and share summaries without replaying recordings. This reduces administrative effort and helps staff focus more time on customers.
Secure Data & Compliance Control
All transcription data remains within your on-premises or cloud-hosted 3CX environment, supporting GDPR and privacy compliance. Detailed timestamps and reporting provide clear visibility into call handling and service quality.
AI-Powered Call Insights
Built-in AI identifies speakers and analyzes sentiment trends, giving managers actionable insight into customer satisfaction and agent performance—directly from the 3CX Admin Console.
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Advanced Call Reporting
​Interlink’s Managed 3CX Call Reporting and Live Call Analytics gives businesses real-time visibility into every call across users, departments, and locations—without the complexity of managing reports or dashboards internally. Our team configures, customizes, and fully manages advanced 3CX call analytics, including live call monitoring, missed call tracking, call volume trends, wait times, peak hours, and agent performance metrics.
With automated reports and intuitive dashboards, teams can quickly identify bottlenecks, improve customer response times, and optimize staffing based on real data. Whether you support sales, customer service, healthcare scheduling, or multi-location operations, Interlink ensures your 3CX call reporting is accurate, actionable, and continuously optimized—so you can make data-driven decisions, improve customer experience, and never lose visibility into your business calls.
How Managed 3CX Call Reporting Improves Call Visibility​
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See Every Missed Call & Bottleneck – Instantly identify missed calls, long wait times, and dropped calls so you can fix staffing gaps and stop losing customers.
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Measure Team Performance Clearly – Track call volume, answer rates, talk time, and response trends by user, queue, or department with easy-to-read dashboards.
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Automated Reports, Zero Manual Work – Receive scheduled call reports delivered to your inbox daily, weekly, or monthly—no spreadsheets or manual exports required.
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Smarter Staffing & Scheduling – Use peak call data and historical trends to optimize coverage, reduce hold times, and improve customer experience.
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Fully Managed & Customized for You – Interlink configures and manages all reporting views, KPIs, and alerts so your data actually reflects how your business operates.
How 3CX Live Analytics Improves Call Center Performance
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Real-Time Queue & Call Center Visibility – 3CX live analytics dashboards and wallboards display active calls, queue status, wait times, and agent availability in real time, helping managers respond instantly to spikes in call volume.
Fewer Missed Calls & Shorter Wait Times – Live call queue metrics highlight bottlenecks as they happen, allowing teams to rebalance agents, reduce hold times, and improve first-call response rates.
Improved Agent Performance & Accountability – Track live agent status, talk time, answer rates, and queue participation to coach teams in real time and ensure consistent service levels.
Smarter Staffing Decisions in the Moment – Real-time call center analytics enable supervisors to add or reassign agents on the fly, ensuring proper coverage during peak hours and high-demand periods.
Wallboards That Drive Awareness & Results – Wallboards provide at-a-glance call center performance metrics on TVs or dashboards, keeping teams aligned, motivated, and focused on service-level goals.
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