Interlink
US-Based Managed Services

Fully Managed. Zero Hassle.

Focus on running your business. Let our expert US-based team design, deploy, and manage your communications, security, and network infrastructure — end to end.

Managed VoIP

Enterprise cloud telephony — designed, deployed, and managed end to end by Interlink.

Most businesses treat their phone system as an afterthought until it breaks. Interlink takes a completely different approach. We own every layer of your cloud VoIP environment — from the initial architecture and hardware provisioning through day-to-day administration, software updates, and end-user support. Your team never touches a configuration panel. You just pick up the phone.

What We Manage for You

System Design & Dial Plan Architecture
We design your entire telephony environment from scratch: extensions, DIDs, ring groups, hunt groups, IVR menus, time conditions, and call routing logic — engineered around how your business actually operates.
Hardware Provisioning & Shipping
We source, configure, and ship pre-provisioned desk phones, headsets, and networking hardware to each of your locations. Devices arrive plug-and-play — zero IT effort required on your end.
Number Porting & DID Management
We handle the entire number porting process from your previous provider, including scheduling, documentation, and cutover coordination — so you keep your existing numbers without any service gap.
Extension & User Lifecycle Management
When you hire, onboard, or offboard an employee, we handle the extension creation, voicemail setup, device provisioning, and access permissions — typically within one business day.
Proactive Monitoring & Uptime Management
We monitor your Interlink cloud PBX, SIP trunks, and call quality 24/7. Call quality degradation, registration failures, and trunk outages are identified and addressed before your team notices.
Firmware & Security Updates
All system software updates, security patches, and desk phone firmware releases are tested and deployed by us on a scheduled basis — keeping your system current without the risk of self-managed updates.
IVR & Auto-Attendant Changes
Business hours change, departments shift, and menus evolve. We update your IVR scripts, auto-attendant greetings, and call routing rules on request — usually the same business day.
CRM & Microsoft Teams Integration
We configure and maintain your Interlink integrations with Salesforce, HubSpot, Microsoft Teams, Google Workspace, and other platforms — ensuring data flows seamlessly between your phone system and business tools.
Grafana Reporting Setup
We build and maintain your custom Grafana dashboards connected to your PBX CDR data, giving you real-time visibility into call volumes, agent performance, and queue health.
End-User Training & Helpdesk
We provide onboarding training for new users, maintain written documentation, and serve as your employees' first call when they have a phone question or issue.

Support That Feels Like Your Own IT Team

Every Interlink client gets two dedicated points of contact and three ways to reach us — because managed services only works when you can actually reach someone.

Your Dedicated Team

Dedicated Account Manager

Your Account Manager is your relationship owner — the person who knows your business, your goals, and your history with Interlink. They handle billing questions, service changes, contract discussions, and anything strategic. When you need something done, your AM makes it happen.

Dedicated Technical Account Manager

Your Technical Account Manager is the engineer who knows your environment inside out — your dial plan, your network topology, your endpoint inventory. They're your first technical escalation, they lead your quarterly reviews, and they proactively identify improvements before problems arise.

How to Reach Us

Phone Support
Call your dedicated support line and speak to a real US-based technician — not an offshore call center or an automated menu. Our team answers with context about your account already on screen.
Email Support
Submit requests by email and get a tracked ticket with real SLA commitments. Every update, resolution, and follow-up is documented in writing — giving you a complete audit trail of your service history.
Live Chat Support
For quick questions and fast answers, our live chat puts you in touch with a technician in real time. No bots — just direct access to the team that manages your environment.

Our Proven Methodology

We don't just sell software. We partner with you to ensure long-term success.

1

Assess

Audit your current environment

2

Design

Build a tailored solution

3

Deploy

White-glove implementation

4

Monitor

24/7 proactive management

5

Report

Regular reviews and insights

Ready for IT that just works?

Let's talk about your environment. We'll put together a custom plan — no generic packages, no surprise fees.

Talk to an Expert