Privacy Policy

Interlink Communications ("Interlink," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our Cloud VoIP, Endpoint Security, Business Fiber Internet, and Managed Network offerings. Please read this policy carefully. By accessing or using our services, you agree to the practices described in this Privacy Policy.

We may collect the following types of information: Personal Identification Information: Name, email address, phone number, job title, and company name collected when you fill out a contact form, request a quote, or sign a service agreement. Account and Service Data: Billing information, service configuration details, IP addresses, call detail records (CDRs), and usage logs generated in connection with our VoIP, network, and security services. Device and Technical Information: Browser type, operating system, referring URLs, and pages visited on our website, collected automatically through cookies and similar technologies. Communications: Records of correspondence with our support, sales, or technical account management teams, including emails, chat logs, and call recordings where permitted by law.

We use the information we collect to: • Provide, operate, and maintain our services under your service agreement • Process billing and payments for services rendered • Send service-related notifications, including maintenance windows and security alerts • Respond to inquiries, support requests, and account management needs • Improve and develop our service offerings and website experience • Comply with legal obligations, including E911 regulatory requirements • Market our services to you, where you have provided consent or where permitted by law • Detect, investigate, and prevent fraudulent activity or unauthorized access

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances: Service Providers: We engage trusted third-party vendors (e.g., payment processors, cloud infrastructure providers, and Interlink platform partners) who process data on our behalf under strict confidentiality agreements. Legal Requirements: We may disclose information if required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect the safety, rights, or property of Interlink, our customers, or the public. Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change. Marketing Consent: As noted in our Terms & Conditions, customers permit Interlink to reference the customer's company name and general nature of services for marketing purposes.

We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Our Endpoint Security services, powered by ThreatLocker®, include Application Allowlisting, Ringfencing™, and Storage Control to protect managed endpoints. While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your account.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by our service agreements and applicable law. Call detail records and VoIP data are retained in accordance with telecommunications regulatory requirements. Upon termination of service, we will delete or anonymize your data within a commercially reasonable timeframe, unless retention is required by law.

Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal data, subject to our legal retention obligations • Portability: Request that we provide your data in a structured, machine-readable format • Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email To exercise any of these rights, please use the form at the bottom of this page or contact us at privacy@interlink-co.com.

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and support our marketing efforts. Types of cookies we use: Essential Cookies: Required for core website functionality and cannot be disabled. Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of certain parts of our website.

Our website may contain links to third-party websites, including our technology partners (such as Interlink and ThreatLocker®). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are designed for business use and are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Your continued use of our services after any such update constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you can reach us at: Email: privacy@interlink-co.com Mail: 3500 W. Olive Ave, Suite 300, Burbank, CA 91505 You may also use the form below to submit a privacy request directly.