Advanced Call Reporting
Interlink's advanced call reporting delivers detailed analytics on call volumes, agent performance, queue wait times, and peak hours — giving managers the data they need to optimize staffing and service levels.
Key Benefits:
- Per-agent reports show answer rates, average handle time, and total calls, making performance reviews objective and data-driven.
- Hourly and daily call volume trends reveal your busiest periods so you can staff proactively and eliminate missed-call spikes.
Total Calls
1,284
Today
Avg Wait
0:42
Queue
Answer Rate
97.3%
vs 94.1% last wk
Active Agents
8 / 10
Online now
Call Volume by Hour
Calls handled per hour · today
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
Agent Performance
TodayAgent
Calls
Rate
Avg Time
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