Hunt Groups
Hunt groups on Interlink's managed VoIP system automatically distribute incoming calls across your team in sequential or simultaneous order — eliminating missed calls and reducing customer wait times.
Key Benefits:
- Sequential ringing works down your agent list one by one, while simultaneous ringing blasts all agents at once — choose the strategy that fits your team.
- Calls never drop to voicemail while a team member is available, keeping answer rates high and customers satisfied.
Explore Related Features
Multi-level Auto Attendant
Interlink's cloud-based multi-level auto attendant lets you build unlimited call routing menus by department, location, or time of day — so every caller reaches the right person on the first try without a live receptionist.
SMS Text
Send and receive business SMS text messages from your existing VoIP phone number. Interlink's business texting feature is built directly into your cloud phone system — no separate app or personal number required.
Advanced Call Reporting
Interlink's advanced call reporting delivers detailed analytics on call volumes, agent performance, queue wait times, and peak hours — giving managers the data they need to optimize staffing and service levels.