Call Barge
Interlink's call barge feature lets supervisors join any live call as a full participant — stepping in to handle escalations, defuse difficult situations, or close high-value deals the moment agent support is needed.
Key Benefits:
- Join any active call instantly when a situation escalates, removing the need for the agent to transfer or call back later.
- Prevent churn and save relationships by intervening in real time before a frustrated customer escalates to a complaint or loss.
Call Barge · Supervisor Joined
Customer
Agent
Supervisor
Supervisor barged in · All 3 can speak
Explore Related Features
Multi-level Auto Attendant
Interlink's cloud-based multi-level auto attendant lets you build unlimited call routing menus by department, location, or time of day — so every caller reaches the right person on the first try without a live receptionist.
SMS Text
Send and receive business SMS text messages from your existing VoIP phone number. Interlink's business texting feature is built directly into your cloud phone system — no separate app or personal number required.
Hunt Groups
Hunt groups on Interlink's managed VoIP system automatically distribute incoming calls across your team in sequential or simultaneous order — eliminating missed calls and reducing customer wait times.