Call Monitoring
Interlink's call monitoring suite gives supervisors three live modes — silent listen, whisper coaching, and barge-in — to oversee agent quality, coach in real time, and intervene when calls need immediate support.
Key Benefits:
- Silent monitor live calls without the agent or customer knowing, keeping quality checks discreet and accurate.
- Switch to whisper mode to coach agents mid-call, or barge in to take over escalations before they damage the customer relationship.
Live Call Monitor
LIVESarah Chen · Ext 101
with Acme Corp · 3:24
Mike Torres · Ext 102
with Mark Davis · 1:07
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