Call Queuing
Interlink's cloud call queuing holds callers in a branded, professional queue with hold music, position announcements, and estimated wait times — so they stay on the line instead of calling back or hanging up.
Key Benefits:
- Custom hold music and periodic position updates reassure callers they're in line, dramatically cutting hang-up rates.
- Queue overflow rules automatically redirect calls after a wait threshold, so no caller ever waits indefinitely.
Explore Related Features
Multi-level Auto Attendant
Interlink's cloud-based multi-level auto attendant lets you build unlimited call routing menus by department, location, or time of day — so every caller reaches the right person on the first try without a live receptionist.
SMS Text
Send and receive business SMS text messages from your existing VoIP phone number. Interlink's business texting feature is built directly into your cloud phone system — no separate app or personal number required.
Hunt Groups
Hunt groups on Interlink's managed VoIP system automatically distribute incoming calls across your team in sequential or simultaneous order — eliminating missed calls and reducing customer wait times.