Call Whisper
Interlink's call whisper feature lets supervisors speak directly to an agent during a live call — only the agent hears the coaching hint, so customers experience a seamless and professional conversation.
Key Benefits:
- Coach agents through difficult conversations in real time without the customer hearing a single word of your guidance.
- Whisper coaching during onboarding dramatically accelerates new hire ramp time on live calls compared to training alone.
Whisper Coaching · Active
Supervisor speaks · Agent hears only
Customer
Can't hear you
Agent
Hears you
Supervisor
Whispering
Coaching note:
"Offer the 12-month contract option now."
Explore Related Features
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SMS Text
Send and receive business SMS text messages from your existing VoIP phone number. Interlink's business texting feature is built directly into your cloud phone system — no separate app or personal number required.
Hunt Groups
Hunt groups on Interlink's managed VoIP system automatically distribute incoming calls across your team in sequential or simultaneous order — eliminating missed calls and reducing customer wait times.