Callback Option
Interlink's virtual callback feature lets callers hold their place in a call queue without staying on the line — the system calls them back automatically when an agent is available, reducing abandonment and frustration.
Key Benefits:
- Callers hang up without losing their queue position, then receive an automatic callback the moment an agent is free.
- Abandonment rates drop significantly when customers know they won't have to wait on hold for the full estimated time.
Call Queue — Sales
Sarah M.
Wait: 0:42
James T.
Wait: 1:18
Priya K.
Wait: 2:05
David R.
Wait: 2:51
Callback Flow
Caller joins queue
Requests callback
Agent becomes free
Auto-callback placed
Abandonment rate drops significantly
Callers keep their queue position without staying on hold
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Hunt Groups
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