Contact Center
Interlink's fully managed cloud contact center delivers enterprise-grade queuing, SLA monitoring, agent dashboards, real-time wallboards, and historical reporting — without the cost or complexity of traditional call center infrastructure.
Key Benefits:
- Manage inbound queues with full SLA visibility, live wallboards, and per-agent performance dashboards from a single browser.
- Built-in reporting tracks first-call resolution, handle times, and abandonment rates to help you hit service targets every day.
Contact Center · Live
SLA: 96%12
Calls Today
0:48
Avg Wait
94%
FCR Rate
6
Agents Live
Agent Status
Sarah C.
On Call
Mike T.
Available
Lee W.
Wrap-up
Explore Related Features
Multi-level Auto Attendant
Interlink's cloud-based multi-level auto attendant lets you build unlimited call routing menus by department, location, or time of day — so every caller reaches the right person on the first try without a live receptionist.
SMS Text
Send and receive business SMS text messages from your existing VoIP phone number. Interlink's business texting feature is built directly into your cloud phone system — no separate app or personal number required.
Hunt Groups
Hunt groups on Interlink's managed VoIP system automatically distribute incoming calls across your team in sequential or simultaneous order — eliminating missed calls and reducing customer wait times.