Live Call Analytics
Interlink's live call analytics dashboard provides real-time visibility into active calls, queue depths, agent availability, and service levels — empowering supervisors to act before issues impact customer experience.
Key Benefits:
- Monitor every queue's depth, active agent count, and SLA status from a live browser-based dashboard with no refresh needed.
- Set threshold alerts that notify supervisors the moment a queue wait time or abandonment rate exceeds your defined target.
Live Dashboard
Real-time8
Active Calls
3
In Queue
94%
Answer Rate
Queue Depth · Last Hour
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Send and receive business SMS text messages from your existing VoIP phone number. Interlink's business texting feature is built directly into your cloud phone system — no separate app or personal number required.
Hunt Groups
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