Voicemail Forwarding
Interlink's voicemail forwarding automatically routes voicemail messages to the right user or team group based on custom rules — preventing important messages from sitting unheard in a single inbox.
Key Benefits:
- Forward voicemails from a shared number to the right individual automatically based on the caller, time, or menu selection.
- Distribute messages to a team group inbox so any available member can listen and follow up without a single point of failure.
Voicemail Distribution Rules
Voicemail Received
Sales Line · Ext. 400
Rule: Caller ID Match
Known customer → assigned rep
Route to Rep Inbox
Sarah Chen · Ext. 101
Fallback: No match
Team Inbox
All VMs if unassigned
Manager Alert
Auto-notify if urgent keyword
Explore Related Features
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Interlink's cloud-based multi-level auto attendant lets you build unlimited call routing menus by department, location, or time of day — so every caller reaches the right person on the first try without a live receptionist.
SMS Text
Send and receive business SMS text messages from your existing VoIP phone number. Interlink's business texting feature is built directly into your cloud phone system — no separate app or personal number required.
Hunt Groups
Hunt groups on Interlink's managed VoIP system automatically distribute incoming calls across your team in sequential or simultaneous order — eliminating missed calls and reducing customer wait times.